General information

Check in & check out

Our rooms are available by no later than 14:30. On departure day, you may remain in your room until 11:00. Please do not forget to return your room cards at the reception desk. You are welcome to settle your bill on the evening before you leave, if you prefer.


The rooms you have booked will be guaranteed once we have received your deposit. You are welcome to pay your room bill in cash, with your EC-Card or credit card. Credit cards: We accept EC-Card, Postcard, VISA or Eurocard/Mastercard, for the payment of your hotel bill.

Cancellation Payment Conditions

Rooms booked for a stay in the period from the 1st of May until the 30th of November in any year can be cancelled free of charge until 48 hours before arrival.

Rooms booked for a stay in the period from the 1st  of December till the 30th of April in any year can be cancelled free of charge until 30 days before arrival.

In the case of a confirmed cancellation from 29 to 15 days before arrival we are unfortunately  forced to charge 50% of the total cost of the booking.  From 14 days until arrival, and in case of no show we always charge the full amount. 

To avoid cancellation fees, please make sure to send us a written cancellation according to above mentioned rules and regulations.


In addition to the above special rules apply during the pandemic.

If one of the following events takes place as a direct result of any measures taken by (inter)national governments in relation to COVID-19, we offer a full refund until 48hrs before your planned arrival , if one of the following conditions apply:

-You are prevented from travelling as a result of national or international government imposed travel restrictions.  

-You are diagnosed with COVID-19 (a medical proof and/or a positive COVID-19 test in your name is obligatory ).

– In case of a full  closure of the skiing area and/or the town of Haute Nendaz before your planned stay, as a result of national or local government measures.

– In case of closure of the skiing area and/or the town of Haute Nendaz during your stay the remainder of your booking will be reimbursed, excluding tourist taxes and booking fees.

If you have any questions regarding these conditions, please contact us.


Pets can only be brought by prior arrangement. Only available in the standard room Perce Neige. No access to the breakfast aera permitted.


We would like to inform you that we are a non-smoking hotel. We do, however, offer a cosy smoker’s terrace and some rooms features a balcony.

Night entry

Your room cards unlock the night entrance.(located at the ground-floor staircase).


Children 3 and under can stay in the available beds for free.

Baby cribs are available and free of charge.


The sauna area can be booked from 10:00 till 20:00. Please make your reservation at the reception. Sauna robes are available in your room for you to borrow at no charge. Bath towels for the sauna can be found in the sauna room.


During your stay, a table will be reserved for you for breakfast. It is possible to book halfboard. An extra of 35,-chf per person, per night will be charged for a 3 course menu ( 20,- chf per child until the age of 12 ).

This option is only possible during your entire stay, ( with the exception of one night ) and only during opening hours of the restaurant. Please let us know at check in.


There is a ski-room ( in winter )available for guests to store their boots and ski’s. In summer this room is used to store ( e-) bikes. This room is locked an accesible with your room key.


The hotel’s private car park is available to guests free of charge.